This Policy also describes the decisions you can make about your personal information.You may require us to change, amend, or delete the personal information that you have provided to us at any time.
If this Policy changes in the future, we will post an updated version on our website at www.cottonfactory.ca. We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy. Depending on the circumstances, we may also decide to send you a notice in other ways in our discretion, such as via email or other contact information you have provided that the Policy was changed. If you continue to use our Products after the Policy changed or notice of the change has been given, you will be deemed to have accepted such changes.
1. Information we collect
We collect the following types of information from organizations and individuals that license software or trademarks from us or use our services (“Organizations”) and members who pay service fees/rent to use workspace at an Organization and use our services (“Members”).
(a) Account information: When you apply for Workspace or access to use our online Products or Services you need to create an account.When you create an account, you will need to provide us with information that may includes, without limitation, your business name, and tagline, name of contact person, postal address, e-mail address, telephone number, information about your business and and why it is socially innovative, level of membership you are seeking, Product or Service you wish to access, price for the membership, membership payment amount and date, how many people will use the workspace on behalf of your business and the preferred start date, and login credentials for the services (which may include username and password).
(b) General usage data: When you use our Products or Services we collect information that you provide through the Platform or Soshent. For example, we may collect the following information relating to your use: (i) of workspace with us or an Organization: meeting rooms, internet access, printers, fax machines, audio-visual equipment and when you attend our events; and (ii) of Products: your device type (mobile, laptop, or desktop), the operating system and browser you are using on your device, and your IP address.
(c) Your news: When you submit news about your business, we may collect information about your events, job postings, and company announcements.
(d) Quality assurance and customer service: Your customer service telephone calls and emails with us and our service providers may be recorded, stored, or monitored for quality assurance and customer service purposes such as to assist in addressing your inquiries, troubleshooting, training and analytics to identify trends and make improvements to our Products.
(e) Cookies: In addition, when you visit our Website, we collect certain information about your activity on our Website, as described below under the heading “Our Use of Cookies, Log Files, Web Beacons, and Embedded Scripts”.
Some of this information would not by itself identify you to us or be personally identifiable and is therefore considered non-personal information. If we combine any such non-personal information with other personal information available to us, the combined information will be treated as personal information in accordance with this Policy.
2. Our Use of Information We Collect
We use the personal information we collect about you in order to:
(a) to understand and meet your needs and preferences, and to provide you with our Products, for example:
(i) for purposes related to the billing, activation, provision, maintenance, support, troubleshooting, resolving of disputes, deactivation, upgrade, or update of Products;
(ii) to ensure Products are technically functioning as intended and to help identify and troubleshoot issues;
(iii) to fulfill or enforce any agreements or notices we provide and are associated with a particular Product (“Notices”);
(iv) to manage or respond to your inquiries;
(b) to develop new and enhance existing Products including to communicate with you about them using various means, for example to make available or send to you upgrades or updates, or notices of upgrades or updates of Products;
(c) to manage and develop our business and operations, for example;
(i) to detect, monitor, investigate, mitigate or attempt to prevent fraud and technical or security issues or to protect our property;
(ii) to allow for business continuity and disaster recovery operations;
(iii) to enforce our legal rights;
(iv) for statistical purposes;
(d) to meet legal and regulatory requirements and to respond to emergency situations, for example:
(i) to respond to court orders, warrants or other lawful requests or legal processes;
(ii) to provide emergency assistance in situations that may threaten the life or physical safety of you or others; or
(iii) for any other purposes for which you have consented, such as those that may be set out in Notices, and other purposes as permitted or required by any applicable law.
We may remove personal identifiers from your information and maintain and use it in a de-identified anonymous form that may be combined with other information to generate aggregated information. Such de-identified and aggregated information may be sold, licensed, traded, rented, or shared.
We will retain your personal information as long as necessary for the fulfillment of the identified purposes or as otherwise necessary to comply with applicable laws.
You may update your communication preferences anytime by writing us at info@cottonfactory.ca.
3. To whom we Disclose your Personal Information
In accordance with this Policy, we may share your personal information:
(a) within Company and/or with our service providers like a cloud service provider in Canada, the United States, and the European Economic Area for data storage;
(b) with our financial, insurance, legal, accounting or other advisors that provide professional services to us;
(c) if we have your consent;
(d) with third parties involved in providing our Products to you which may include authorized Organizations or payment processors which we use and you have created an account with;
(e) and any and all information about your use of the Products with the Organization to which you are a member if the Organization has provided you with access to the Products;
(f) as necessary to complete any transactions while using our Products;
(g) respond to a subpoena, order, legal process, or government request;
(h) protect, establish or exercise our legal rights or defend against legal claims;
(i) investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;
(j) as otherwise required by law; or
(k) if we are to be sold, merged, or amalgamated or substantially all of its assets are to be sold or disposed of, your personal information may be transferred to a potential purchaser if, and to the extent necessary, it is required for the purposes of deciding whether to proceed with the proposed transaction and completing it. If such a sale, merger, acquisition, or disposal is completed, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Policy.Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
When you make a payment through our Products, you will make the payment through a third party payment processor.We encourage you to learn about the privacy practices of such third party payment processors before creating an account with the payment processor and agreeing to the payment processors terms and conditions.
4. Your Decisions About Your Personal Information
At any time you can contact us to: stop receiving e-mails from us; review the personal information held by us in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which we may have provided your personal information; close your account; and amend your personal information, by writing to us at
Cotton Factory Management
270 Sherman Ave N, #301
Hamilton, ON,
L8L 6N4
or by calling us at Telephone. 905.547.8256
You can always unsubscribe from receiving promotional e-mails from us by simply clicking the “unsubscribe” link provided at the bottom of every promotional e-mail from us.
If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws.
Generally, you may withdraw at any time your consent for us to use and disclose your personal information in accordance with this Policy, subject to legal or contractual restrictions and reasonable notice. As such, we may continue to use your personal information as may be required to provide you with our Products, and to the extent that we are contractually obligated to do so or as necessary to enforce any contractual obligations you may have with us. If you refuse to provide us with the information we require or later contact us to withdraw your consent to use and disclose this information, we may no longer be able to provide you with our Products.
5. Our Use of Cookies, Log Files, Web Beacons, and Embedded Scripts
When you visit the Website, we collect certain information by automated means, such as through server log files, cookies (text files sent to and stored on your device when you access the Website), web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to the Website), and embedded scripts (programming code that is designed to collect information about your interactions with the Website, such as the links you click on, and which is active only when you are accessing the Website).
The information we collect in this manner may include details about the computer, mobile phone, or other device used to access the Website (such as browser type, operating system, and IP address), referring URLs and information on actions taken or interaction with our digital assets.
We may use third-party web analytics services to help us analyze how visitors use the Website. We may permit these third parties to operate directly on the Website, use their own technology (such as cookies or web beacons), and collect information about you on our behalf.
When you visit our Website, we may allow some third parties (such as advertising networks and data analytics companies) to collect information about your online activities over time and across different websites. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit http://www.allaboutdnt.com.
In some instances, we may also combine information we receive about you from third parties with information we collect through the Website.
6. Security
We aim to provide you with a safe experience. We have in place certain physical, technological, and organizational safeguards designed to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. Please note, however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.
We limit access to your personal information within the Company to individuals with a need to know.
Your personal information may be collected, used, processed, transferred, and retained in multiple countries including Canada, the United States, and the European Economic Area which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may therefore be subject to the laws of these countries. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, by using our Products, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of us.
7. Links to Other Sites
We provide links on our Website to third party sites we think you will enjoy. These sites operate independently of us and may have established their own privacy and security policies. Any personal information you provide on linked pages or other sites is subject to that third party’s privacy policy. We strongly encourage you to review these policies at any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites which are provided solely for your convenience.
8. Children’s Online Privacy Protection
The Website and Products are not intended for use by children under 18 years of age.We do not knowingly collect or use any personal information from any children under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonably efforts to delete such personal information from our database.
9. Questions or Comments
If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact us by clicking Contact Us info@cottonfactory.ca or by delivery in person, by courier or by the mail, to us at
Cotton Factory
270 Sherman Ave N,
Hamilton, ON,
L8L 6N4
or by calling us at Telephone. 905.547.8256
If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws.Depending on the circumstances and applicable laws, we may refuse to process certain access requests (for example, access requests that are unreasonably repetitive or systematic, would be extremely impractical or require disproportionate technical effort).
Effective Date: June 20th, 2019